Refund policy

We have a 14-business day return policy, which means you have 14 business days after receiving your item to request a return. 

For non plant items, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For Plant items:

It is the buyer's responsibility to receive their package at delivery to help mitigate any heat/cold damage that can occur during shipment. We have a DEAD ON ARRIVAL policy; which means a refund only if the plant item arrives DEAD.  Yellowing leaves are not considered dead on arrival.  When ordering plants online it is essential to understand that the very act of shipping a plant can cause stress to the plant.  

If a plant arrives to you in poor condition with most or some of the foliage damaged due to weather, packing, or shipping we will either replace the plant or issue a refund if not able to replace. Small damages on the plant may be subject to partial refunds or credits. Please be advised that we will not consider refunds on plants during the cold season if you have not purchased insulation and heat packs.  If you experience foliage damage please provide photos/videos time stamped within 12 hours of receipt of the item.  Please contact us immediately in these instances.  Please be mindful that claims without photo or other proof will be denied.  If you have any concerns at all with your order, please reach out.  Your satisfaction with your order is important to us and we will do our best to make sure that you are happy with your order.

PLEASE BE ADVISED OF THE FOLLOWING WHEN PURCHASING PLANTS ONLINE:

  • new/baby leaves are very susceptible to falling off due to unavoidable shipping stress and we typically will not cover these.

  • Small cosmetic damages and/or a small amount of leaf loss, typically with larger plants, do not always occur, but are to be expected during shipping and we may or may not cover them depending on how much of the plant is damaged.
  • Delays with USPS - We are not responsible for the plant once it leaves our location. That is the risk you are taking by purchasing a plant online. You are responsible for your own tracking information once provided. If you have an issue with USPS delivery, you will need to contact USPS and start a claim with them.
  • Customer must provide photo/video proof of dead plant within 12 hours of tracking stating delivered.
  • It can take up to 3-7 business days to process an order.

  • We do not ship plants to Alaska, Hawaii, Puerto Rico or Internationally at this time on this website

  • Alaska and Hawaii customers can purchase our non-plant items via our Etsy only at this time. 

RESTOCKING FEE - 20%+

If you wish to return item(s) for any reasons beyond our control, we reserve the right to charge 20% or more for restocking fees. You are responsible for the return label. If the plant arrives in good condition, we will refund 80% of the item price upon receipt. If the plant is damaged but salvageable, we will refund at most 50% of the item price. If the item arrives dead or damaged beyond rehabilitation, no refund will be given.

RIGHT TO REJECT ORDERS, RETURNS, OR CANCEL SALES


All purchases of units, whether initial or additional, are subject to acceptance by and shall only become effective upon confirmation by the Company, which reserves the right to reject any order in sole discretion. Maker's Creations Unlimited reserves the right to cancel the sale without notice and without cause provided. Maker's Creations Unlimited reserves the right to refuse returns. 

To start a return, you can contact us at makerscreationsunlimited@outlook.com. Please note that upon approval, returns will need to be sent to the following address: 1313 Wilshire Drive. Mt. Vernon, IL. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at makerscreationsunlimited@outlook.com. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at makerscreationsunlimited@outlook.com.

WINTER SHIPPING

At Maker's Creations Unlimited, we are committed to ensuring that your plants arrive in excellent condition. To this end, we do not ship plants when temperatures fall below a certain threshold, as cold weather can significantly harm these delicate items. In such cases, we will hold your order and dispatch it only when we identify a suitable window of warmer weather, even if this results in a delay of a few weeks.

However, if you prefer to receive your order as soon as possible, we can certainly accommodate this request. Please be aware that in such instances, the responsibility for any cold-related damage to the plants will be assumed by the customer. We appreciate your understanding and cooperation in helping us deliver your plants in the best possible condition.  in this instance, you are advised to purchase winter weather protection in the form of heat packs and insulation offered on our site.